Dual Restoration introduces a 24-hour emergency response line for new york city multi-family building owners

Dual Restoration, a Brooklyn property restoration firm, has introduced a 24/7 emergency response line for multi-family owners facing water intrusion and mold, supporting mold remediation for landlords in NYC.

Brooklyn, United States, October 23, 2026 -- BROOKLYN, NY — Dual Restoration, a Brooklyn-based property restoration company, has introduced a dedicated 24/7 emergency response line for owners and managers of multi-family buildings dealing with water intrusion and mold. The line supports mold remediation for NYC landlords by connecting property owners with a certified response crew at any hour, including nights, weekends, and holidays.

Water intrusion and mold recur for building owners in New York City, where older housing stock, aging plumbing, and heavy seasonal rain can create moisture problems in occupied apartments. Mold growth can begin within roughly 24 to 48 hours of water exposure, according to U.S. Environmental Protection Agency guidance, which is why the timing of the first response often shapes the scope of later repairs. Landlords may also face regulatory deadlines, including those tied to mold violations issued by the city’s Department of Housing Preservation and Development (HPD).

The new line is staffed around the clock, and routes calls to the company’s dispatch team, which assigns crews to affected buildings across all five boroughs. Dual Restoration says its typical response time is 60 minutes or less. Calls can involve active leaks, burst pipes, sewer backups, storm-related flooding, or visible mold growth in apartments, hallways, basements, and common areas.

Once crews arrive, the company assesses moisture and affected materials, then mitigates water damage to stop it from spreading and, when needed, contains and removes mold-affected materials. The company is certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC), and is licensed and insured in New York, New Jersey, Connecticut, and Pennsylvania. For insurance-covered losses, Dual Restoration also coordinates directly with adjusters and provides documentation of the work performed.

“Multi-family owners often have several tenants affected at once, and the first hours after a leak or mold discovery matter a great deal,” said Michael Rosen, Operations Director of Dual Restoration. “The emergency line gives landlords and property managers one number to call at any time, with a response team that can address both the water source and the mold that follows.”

About Dual Restoration: Dual Restoration is a property restoration company headquartered in Brooklyn, New York. The company provides water mitigation, mold remediation, fire and smoke restoration, sewer cleanup, odor removal, board-up and tarping, biohazard cleanup, and disaster recovery for commercial, multi-family, and healthcare properties, and serves New York City, New Jersey, Connecticut, Pennsylvania, Florida, and Texas.

Landlords and property managers evaluating mold remediation, HPD violation response, or emergency water damage support can review Dual Restoration’s service details at Dual Restoration - Mold Remediation For Landlords NYC.

Dual Restoration
5308 13th Ave Ste 615, Brooklyn, NY 11219
(347) 309-7119
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Contact Info:
Name: Press Relations
Email: Send Email
Organization: Dual Restoration
Address: 5308 13th Ave Ste 615
Phone: 3473097119
Website: https://www.dualrestoration.com/

Release ID: 89207060

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